Cancellation and refunds (Mabitim)
The binding version of this document is the Hebrew one. The Russian and English texts are provided for your convenience. If they differ from the Hebrew text, the Hebrew text prevails.
If the law gives you more rights than this document describes, the law wins. Nothing here narrows your rights.
1. Who we are
Mabitim (mabitim.com) is an online service by Israsky, owned by Ilia Shuliak, Petah Tikva, Israel. Registered dealer (עוסק מורשה) no. 324648047.
For anything about cancellation or a refund, write to support@mabitim.com. You can also cancel on your own, from your account or from the home page, without contacting us at all (section 3).
2. What this document covers
- Paid subscriptions: Start, Pro and Managed, billed monthly or yearly.
- Add-ons on top of your plan quota, available on Pro and Managed only: a pack of 20 extra prompts per month (49 ₪ per month) and a pack of 5 AI reports (79 ₪, one-off purchase).
- The Basic plan is free. There are no charges, so there is nothing to refund. You can close it any time from your account.
For customers in Israel the price includes 18 % VAT. For customers outside Israel the price tag shows the same figure without VAT. A refund is always calculated from the amount you actually paid.
3. How to cancel
You can cancel at any time, without giving a reason and without talking to anyone. Three ways, all equal:
| Way | What to do |
|---|---|
| In your account | "Account" → "Subscription" → "Cancel subscription". The cancellation is recorded immediately and we email you a confirmation |
| From the home page | The site home page carries a separate, clearly visible "Cancel transaction" link. You can send a cancellation notice from it without logging in |
| By email | support@mabitim.com |
Your notice only needs your name and the email address the account is registered to, so that we know which subscription to close. If an employee cancels, we will check that they are authorised to act for the account owner.
We confirm every cancellation notice in writing. If no confirmation arrives within one business day, write to us again: your message may not have reached us.
4. When the charges stop
Whichever of the three ways in section 3 you use, charges stop within 3 business days of the day we received your notice.
This deadline is set by the Consumer Protection Law (sec. 13ד). It is not a courtesy on our side.
After cancellation nothing more is charged. You may use the period you already paid for until it ends. If you would rather stop right away, tell us: we close the account immediately and refund the unused part of the current month on a pro rata basis.
5. Cancelling within the first 14 days
The purchase is made online, which makes it a distance transaction. Under the Consumer Protection Law (sec. 14ג and sec. 14ג2) you may cancel it within 14 days of entering into the transaction or of receiving the document with its terms, whichever is later.
What happens to the money: you pay only for what you actually used, pro rata, and the rest comes back.
Example: you cancel a monthly Start subscription (199 ₪) after five days of use. About 33 ₪ is charged for those days and about 166 ₪ is returned.
6. Four months for senior citizens, people with disabilities and new immigrants
If you are 65 or older, a person with a disability or a new immigrant (עולה חדש), and the purchase was preceded by a conversation with us (a call, a meeting, a chat or an exchange of messages), your cancellation window is longer: 4 months from the date of the transaction or from receiving the document with its terms, whichever is later. Inside that window the same pro rata payment rules apply as in section 5.
To use this right we will ask for a document confirming it: a senior citizen card, a disability card or an immigrant certificate. We record only the fact that the right applies and do not keep a copy of the document.
7. Cancellation fee (דמי ביטול)
We do not charge a cancellation fee.
In any event, even if we ever introduce one, the fee will not exceed 5 % of the transaction price or 100 ₪, whichever is lower (Consumer Protection Law and the Consumer Protection Regulations (Cancellation of Transaction), 2010).
If the cancellation is caused by a fault on our side, by a service we failed to deliver or by our breach, no fee is charged at all and the refund is full.
8. Yearly subscriptions
A yearly subscription costs the same as 10 months, so two months are not charged:
| Plan | Price per year |
|---|---|
| Start | 1990 ₪ |
| Pro | 4900 ₪ |
| Managed | no yearly option |
When a yearly subscription is cancelled we refund the full unused months on a pro rata basis, calculated from the amount actually paid.
Example: you paid 4900 ₪ for a yearly Pro plan and cancelled after three months. Nine months out of twelve remain, so 3675 ₪ comes back.
9. Add-ons on top of your plan quota
Add-ons can be bought on the Pro and Managed plans only.
- The prompt pack (49 ₪ per month) renews monthly and is cancelled exactly like a subscription, per sections 3 and 4.
- The pack of 5 AI reports (79 ₪) is a one-off purchase. If you cancel within 14 days we refund the unused part, 15.80 ₪ for every report still unused. A report that has already been generated counts as a service delivered and is not refunded.
10. How and when the money comes back
- Refunds go back to the same payment method you paid with, through our payment processor. We do not refund in cash or to a different account.
- We submit the refund within 3 business days of confirming the cancellation, and in any case the money is returned within 14 days of the day we received your cancellation notice. How long it then takes to appear on your card statement is up to your bank.
- For every refund we issue a credit invoice (חשבונית זיכוי) and email it to you.
11. What happens to your data after cancellation
In short: the account is closed, but the data does not vanish at that moment. You have time to take it with you.
- You can export your data from the account both before and after cancelling.
- Access to Google and to any other connected provider is revoked and the tokens are deleted.
- Account data and content are deleted 90 days after cancellation.
- Billing data and tax documents are kept for 7 years, as Israeli tax law requires (הוראות ניהול פנקסי חשבונות).
Full details are in the Mabitim privacy policy at mabitim.com/en/privacy.
12. If something does not work the way this page describes
Write to support@mabitim.com. Working hours: Sunday to Thursday, 9:00 to 21:00. Friday, Saturday, public holidays and holiday eves are closed.
Response times from a human specialist: on Basic, Start and Pro by the end of the next business day; on Managed within 4 working hours.
If our answer does not satisfy you, you may turn to the Israeli Consumer Protection and Fair Trade Authority (הרשות להגנת הצרכן ולסחר הוגן).
13. The rules this document rests on
- Consumer Protection Law, 1981 (חוק הגנת הצרכן, התשמ"א-1981), sec. 13ד: cancelling a continuing transaction and stopping charges within 3 business days of receiving the notice.
- Same law, sec. 14ג and sec. 14ג2: cancelling a distance transaction for a continuing service within 14 days, paying pro rata for what was used, and the extended cancellation window for senior citizens, people with disabilities and new immigrants.
- Same law, sec. 14ט: the right to cancel through the website and the dedicated, clearly visible link on the home page.
- The same law together with the Cancellation Regulations: the refund is returned within 14 days of the day we received your cancellation notice.
- Consumer Protection Regulations (Cancellation of Transaction), 2010 (תקנות הגנת הצרכן (ביטול עסקה), התשע"א-2010): the cap on the cancellation fee, 5 % or 100 ₪, whichever is lower.
- Israeli tax law (הוראות ניהול פנקסי חשבונות): billing and tax documents are kept for 7 years.
14. Changes to this document
We update this policy from time to time. We will tell you by email or in your account about any material change. A cancellation you have already notified us about is always handled under the version that was in force on the day of your notice, even if the policy changed later.